Shipping policy
Last Updated: September 19, 2026
At OMINA Essence, each order is carefully prepared and packaged to help ensure your products arrive safely. Please review our shipping policy before placing your order.
ORDER PROCESSING
Orders are typically processed within 3–5 business days, excluding weekends and holidays.
Because many OMINA Essence products are prepared in small batches, processing times may be longer during product launches, sales, holidays, pre-orders, or periods of high order volume.
Processing time is separate from shipping transit time.
SHIPPING
Shipping rates and available delivery options are calculated and displayed at checkout.
Once your order has shipped, you will receive a shipping confirmation with tracking information at the email address provided during checkout.
Delivery estimates provided by the shipping carrier are estimates and are not guaranteed by OMINA Essence.
SHIPPING DELAYS
Once a package has been transferred to the shipping carrier, transit times are outside of our direct control.
Weather, holidays, carrier disruptions, and other circumstances may cause delays. OMINA Essence is not responsible for carrier delays, but we will provide reasonable assistance when shipping issues occur.
WARM WEATHER SHIPPING
Wax melts and wickless candles may soften or melt when exposed to high temperatures during transit or after delivery.
During warmer months, we recommend monitoring your tracking information and retrieving your package as soon as possible after delivery.
Minor melting, sweating, frosting, discoloration, or other cosmetic changes caused by temperature fluctuations generally do not affect the performance of the product.
If your wax product arrives significantly melted or unusable, contact support@ominaessence.com within 7 days of delivery and include your order number and clear photographs of the product and packaging.
INCORRECT SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error after placing your order, contact support@ominaessence.com as soon as possible.
We cannot guarantee address changes once an order has entered processing or has been shipped.
If an order is returned to OMINA Essence because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply to resend the package.
RETURNED PACKAGES
Packages returned to OMINA Essence due to an incorrect address, failed delivery attempt, refusal, or other delivery issue may require additional shipping charges before being resent.
Original shipping charges are non-refundable unless the return resulted from an error by OMINA Essence.
LOST OR STOLEN PACKAGES
If your tracking information shows that your package was delivered but you cannot locate it, please check around your delivery location, with household members or neighbors when appropriate, and contact the shipping carrier.
OMINA Essence is not responsible for packages that have been confirmed as delivered by the carrier but are subsequently lost or stolen.
Please contact support@ominaessence.com if you need assistance locating available tracking or shipment information.
DAMAGED PACKAGES
If your order arrives damaged, leaking, broken, or otherwise unusable, please contact us within 7 days of delivery.
Include your order number along with clear photographs of the product, shipping box, and packaging.
Please retain the damaged item and packaging until your claim has been reviewed.
PRE-ORDERS
Products identified as Pre-Order will have an estimated shipping timeframe listed on the applicable product page.
If your order contains both in-stock and pre-order products, the entire order may ship together once the pre-order product becomes available unless otherwise stated.
MULTIPLE SHIPMENTS
In some circumstances, products from the same order may be shipped separately. When applicable, additional tracking information will be provided.
CONTACT US
For questions regarding shipping or an existing order, please contact:
OMINA Essence
OMINA LLC
Tampa, Florida
Email: support@ominaessence.com
Website: www.ominaessence.com
Instagram: @ominaessence
Facebook: @ominaessence
ALL THINGS, ALL WITHIN.
SCENT WITH PURPOSE.