Refund policy

REFUND & RETURN POLICY

Last Updated: September 19, 2026

At OMINA Essence, every order is carefully prepared and packaged with attention to quality. Because many of our products are handcrafted, small-batch, and fragrance-based, we have established the following return and refund policy.

RETURNS

Due to the nature of our home fragrance products, all sales are final unless an item arrives damaged, defective, or incorrect.

We do not accept returns or exchanges based on personal fragrance preference. Scent is subjective, and a fragrance smelling different than expected does not qualify as a defective product.

Please review product descriptions and fragrance notes carefully before purchasing.

DAMAGED OR DEFECTIVE ITEMS

If your order arrives damaged, defective, or you receive the wrong item, please contact us at support@ominaessence.com within 7 days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs of the damaged or incorrect product

  • Photographs of the shipping packaging when applicable

Once reviewed, we may offer a replacement or refund, depending on the circumstances and product availability.

Please do not discard damaged products or packaging until your claim has been reviewed.

SHIPPING DAMAGE

We carefully package orders for shipment; however, damage can occasionally occur during transit.

Visible shipping damage should be reported within 7 days of delivery. Claims submitted after this period may not be eligible for replacement or refund.

WAX MELTS & WICKLESS CANDLES

Wax products may experience minor cosmetic changes during shipping, particularly when exposed to temperature fluctuations. Sweating, frosting, slight discoloration, or minor changes in appearance may occur with wax products and generally do not affect product performance.

Products that have melted significantly or arrived unusable should be photographed immediately and reported to support@ominaessence.com.

ROOM & LINEN SPRAYS, DIFFUSERS & OTHER LIQUID PRODUCTS

If a liquid product arrives leaking, broken, or otherwise damaged, please photograph the product and packaging before cleaning or discarding them whenever reasonably possible.

USED PRODUCTS

For safety and quality-control reasons, products that have been used, opened, sprayed, melted, burned, or otherwise altered are not eligible for return or exchange unless the product is determined to be defective.

ORDER CANCELLATIONS

If you need to cancel an order, contact us as soon as possible at support@ominaessence.com.

We cannot guarantee cancellation once an order has entered processing, been prepared for shipment, or shipped.

INCORRECT SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error, contact us immediately. Once an order has shipped, we cannot guarantee that the shipping address can be changed.

Additional shipping charges resulting from an incorrect or incomplete address may be the customer's responsibility.

LOST OR STOLEN PACKAGES

OMINA Essence is not responsible for packages marked as delivered by the shipping carrier but reported as missing or stolen.

If this occurs, please contact the carrier and support@ominaessence.com so we can assist with available shipping information.

REFUNDS

Approved refunds will be issued to the original payment method. Processing times vary depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the refund results from an error by OMINA Essence.

FINAL SALE ITEMS

Clearance items, promotional final-sale items, gift cards, and other products specifically marked Final Sale cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.

CONTACT US

Questions regarding an order, refund, or damaged product can be directed to:

OMINA Essence
OMINA LLC
Tampa, Florida
Email: support@ominaessence.com
Website: www.ominaessence.com
Instagram: @ominaessence
Facebook: @ominaessence

ALL THINGS, ALL WITHIN.
SCENT WITH PURPOSE.